Travel agents, do you have questions about Thrifty's Look to Book program? Check here for our list of most frequently asked questions.For inquiries specific to Look To Book call 1-800-333-5600.
A1 - Look To book is the industry's premier on-line travel consultant program.
A2 - Visit Look To Book on their website at www.looktobook.com. Terms and conditions may also be found on the information pages of each GDS.
APOLLO | WORLDSPAN | AMADEUS | |
| CADZT/PROM | G/CAR/ZTZ/PROMO | GGCARZTMARK |
A3 - Membership is open to all travel agents who are members of ARC/IATA, and who make reservations through a CRS/GDS (Global Distribution System). Travel agents who do not have an ARC/IATA number may contact the Look To Book help desk at 800-333-5600, Option #4, for information on having a pseudo-IATA number created.
A4 - To become a member simply log on to www.looktobook.com. Travel agents may also enroll in the program by booking any Radisson property including Country Inns & Suites, Park Plaza and Park Inn. Simply make the reservation by typing in your first initial and last name in the Supplementary Information (SI) field.
A5- Enrolled members will automatically earn points each time a reservation is made through a GDS and consummated at a Thrifty rental location WORLDWIDE. Reservations must include ZT and the first initial and last name of the agent in the Supplementary Information (SI) field of their reservation. Example: ZT-MSMITH.
Agents using Radisson's pseudo IATA numbers must use their account numbers (which begin with a V) in the SI field of their Thrifty bookings instead of their first initial and last name. Example: ZT-V1234567
Agents can also earn points at all Carlson Hotel chains by replacing the ZT with the appropriate chain code in the SI syntax shown above. Example: RD-MSMITH
A6 - Travel agents earn 5 points per dollar booked and subsequently rented with Thrifty. This compares with 10 points for hotel stays.
A7 - Points for bookings are calculated by the reservation system at the time a CRS/GDS booking is confirmed and are classified as "pending points" until an actual rental occurs. At that time, we will process the points to Radisson for distribution to the agents account. Points are not "spendable" until the rental has occurred and the transaction has been posted with Radisson.
Note: Please allow 7 days for the points to be updated to the pending account as the points are not accumulated until the rental is consummated.
No-shows and cancelled reservations result in the loss of "pending points". Rate changes will increase or decrease the amount of "pending points" as appropriate.
A8 - Participation in the Look To Book program is by individual account only. Pooling of points or agency accounts is against program rules and may result in the loss of points.
A9 - Points accrued by an individual member are not transferable under any circumstances, including death. Travel agents may contact the Look To Book Help Desk at 800-333-5600, Option #4, with any questions regarding transferring points.
A10 - They may have misspelled their name or put in extra information in the SI field, such as a billing code.They may also have booked under a different ARC/IATA number. All of these reasons will automatically assign the travel agent a new account number.
We encourage travel agents to merge their accounts to ensure they have access to all of their points. They may contact the Look To Book Help Desk at 800-333-5600, Option #4, or fax a completed Merge Request Form to 402-498-8208.
A11 - A few weeks after enrolling in Look To Book, travel agents receive a welcome letter confirming their new membership. After two bookings they also receive a Look To Book Rewards Catalog filled with an exciting selection of merchandise, trips and more. After that, travel agents will receive an account statement once each trimester.
A12 - If we receive returned mail, the account is marked "non-mailable" and no further correspondence is sent. Travel agents that do not receive a statement should contact the Look To Book Help Desk at 800-333-5600, Option #4, to verify the address on their account.
A13 - Travel agents are advised that points may expire if there is no activity on the account in a 12-month period. Although Look To Book has not yet taken that step, it is possible that points in inactive accounts may expire in the future.
A14 - No, points roll over from one year to the next.
A15 - Travel agents can only redeem points that are classified as "spendable".
A16 - Yes, they may call the Look To Book Help Desk at 800-333-5600, Option 4, to update their address or e-mail their name, address and account number to looktobook@radisson.com.
A17 - A copy of the document that shows the name change must be faxed to 402-498-8202. Travel agents may call the Look To Book Help Desk at 800-333-5600, option 4, if they have anyquestions regarding changing the name on their account.
A18 - Spendable car rental point balances will be included in the spendable point balance received by contacting Look To Book at 800-333-5600, Option 1, and entering the account number, or by calling 800-333-5600, Option 4, and speaking with a Look To Book team member.
A19 - Travel agents in the U.S. and Canada may call the Look To Book Redemption Center at 800-333-5600, Option #2. Members outside the U.S. and Canada may check the Radisson CRS/GDS information pages or www.looktobook.com for catalog availability for their country.
A20 - Simply call the Look To Book Redemption Center at 800-333-5600, Option #2 and a catalog will be sent to the address on the account.
A21 - Awards are subject to taxes in both the U.S. and Canada. The member will receive a 1099 form in the U.S. and a T4A in Canada.
