Customer Care


At the time of rental, Thrifty offers for purchase at the option of the renter, Loss Damage Waiver ("LDW"), Personal Protection Plan ("PPP"), Protection Plus ("PP"), Personal Accident Insurance ("PAI"), Personal Effects Insurance ("PEI"), Supplemental Liability Insurance ("SLI") and Uninsured and Underinsured Motorist Protection ("UMP"). The cost, coverage, provider and availability vary by location, vehicle category and rate. Please refer to the Terms & Conditions for the specific location to determine whether SLI is required for travel into Canada and the cost of such coverage.

The optional products offered by the rental company may duplicate coverage provided by your personal automobile insurance or insurance you may have through another source. Purchase of optional products is not required to rent the vehicle. Separate brochures available at the rental location summarize the optional products.

You are absolutely liable for any loss or damage to the vehicle, even if someone else caused it or the cause is unknown, whether due to theft, fire, hail, flood, collision, vandalism, or any other cause, subject to limitations imposed by the law where the vehicle is rented.

However, in the U.S., if you purchase the optional LDW Plan, we will waive your responsibility for loss or damage to the vehicle in full or in part (depending on the LDW plan you accept). LDW is not insurance.

LDW does not apply if: (1) you use the vehicle in violation of the rental agreement; (2) you fail to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized; (3) you fail to notify us and the police immediately after the loss; and (4) you fail to pay the charges under the rental agreement; or (5) as allowed by state law.

If you do not purchase LDW and the vehicle is lost or damaged, your liability will not exceed the full value of the vehicle, plus:

  • Actual towing and storage charges;
  • Loss of use;
  • Diminution in value, regardless of whether the vehicle is repaired or not;
  • All rental charges through the date you report the incident if not returnable or the return date, whichever is later;
  • Any out-of-pocket expenses incurred by us as a result of the loss or damage to the vehicle;
  • A reasonable administrative fee, and
  • Pro-rata license plate fees, all as allowed by law.

Before deciding whether to purchase LDW, you may wish to determine whether your own automobile insurance or credit card agreement provides you coverage for rental vehicle damage or loss and determine the amount of the deductible under your own insurance coverage. The purchase of LDW is not mandatory. LDW is not insurance.

By signing the rental agreement, you agree to pay us any amount not covered by any insurance, credit, or charge card or other coverage you may have. However, your responsibility will not exceed those damages expressly permitted by the applicable law.

Personal Protection Plan ("PPP") includes Personal Accident Insurance ("PAI") and Personal Effects Insurance ("PEI"). Where offered, they must be purchased together.
  1. PAI provides benefits to you and your passengers for accidental medical expenses, ambulance expenses and accidental death benefits during the rental. If this optional coverage is purchased by a renter, the renter is covered 24 hours a day for all accidents, whether the renter is actually in the rental vehicle or not at the time of the accident. Passengers in a Thrifty vehicle are only covered for accidents occurring while they occupy the Thrifty vehicle.
  2. PEI insures the personal effects of the renter and any member of the renter's immediate family traveling with the renter. A member of a renter's immediate family must permanently reside in the renter's household. If this optional coverage is purchased by the renter, PEI covers only personal effects with which the renter or immediate family member are traveling. The total maximum coverage is $1,500. PEI pays covered claims even if the renter's homeowner's policy provides coverage.
In Canada, where available, if you purchase Protection Plus ("PP"), it will provide limited benefits to the authorized driver and passengers of the vehicle during the rental for accidental medical expenses, ambulance expenses and accidental death, repatriation, rehabilitation, legal defense, emergency road service and mechanical breakdown towing benefits, and loss to personal belongings if certain terms and conditions are met.
You are absolutely liable for any third party claims for bodily injury, including death, and property damage resulting from an automobile accident in the Thrifty vehicle during the rental period.

However, to protect yourself against this liability, you may purchase Supplemental Liability Insurance (SLI), where available.

If accepted, SLI provides the renter or any additional authorized driver listed in the rental agreement (excluding the renter's and any additional authorized driver's family members related by blood, marriage or adoption and any other person residing with the renter or additional driver), with automobile liability coverage against third party claims for bodily injury, including death, and property damage resulting from an automobile accident in the Thrifty vehicle, during the rental period, in excess of the coverage provided under the rental agreement up to a maximum protection of $1,000,000 combined single limit (CSL) per occurrence.

The availability, cost and coverage can vary from location to location depending on the program details. Check with the rental location for details of their program. SLI does not provide coverage for uninsured and underinsured motorist protection except in New York. SLI does not apply in Mexico.

Uninsured and Underinsured Motorist Protection ("UMP") is a companion product to Supplemental Liability Insurance ("SLI.") UMP provides coverage for injuries and damages caused by an owner or driver of an uninsured or underinsured third party vehicle. UMP can only be purchased with SLI.
The minimum age to rent a Thrifty® vehicle at most Thrifty locations in the United States and Canada is 20 years of age. There are three additional driver pricing options: (1) renter under 25; (2) additional driver; and (3) additional driver under 25. Only those listed on the rental agreement or the Additional Driver Information form are authorized to drive the vehicle.

All additional authorized drivers are required to qualify to drive the Thrifty vehicle. To qualify, Thrifty requires additional drivers to satisfy our minimum age requirements, have a valid drivers license, present a major credit card and pay an additional driver fee. The additional driver may also be subject to a driver record check.

However, the following additional drivers do not need to pay an additional driver fee or separately qualify as long as they meet our minimum age requirements and have a valid drivers' license:

  1. Government renters on official orders,
  2. Corporate account customers on corporate rate plans,
  3. Drivers/companions of physically impaired customers;

Additional drivers cannot extend or modify the rental agreement (no car classification changes such as upgrades). A vehicle exchange may take place during the original rental dates; it cannot however, exceed the dates of the original rental period. See General Policies for details.

The renter must refill the gas tank of the vehicle within a 10-mile radius of the rental return facility and present a fuel receipt to avoid a refueling charge unless the renter chooses the prepaid fuel option.  Pre-Paid: No need to refuel the vehicle before you return. Purchase the gas in the tank at time of rental and you can return at any level. Price is competitive with local pump prices. NO REFUND WILL BE GIVEN FOR UNUSED FUEL. Or Thrifty refuels for you. Return the car with the gas at any level. Price is for fuel and refueling service combined.

For locations that offer optional equipment, some options, such as child seats, can be confirmed online at the time you make the reservation. Check the items you want to confirm now and click the SELECT OPTIONS GO button to continue the reservation process.

Examples of Confirmed Now items we offer are as follows:

  • Hand Controls - These are controls provided for physically challenged renters.
  • Child Seats - Thrifty offers seats for infants and toddlers. Return to list to see which is offered at your rental location.
For locations that offer optional equipment, some options, such as ski racks, are not confirmed as part of your reservation because they have limited availability. You won’t know if they are available until you arrive at the location. After you select the items you want, click the SELECT OPTIONS GO button to continue the reservation process.

Examples of Confirmed Now items we offer are as follows:

  • Ski-Equipped Vehicle
  • Non-smoker Vehicle

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