Check back here for the most up-to-date information on Thrifty location closures and weather advisories for Hurricane Maria- Updated Sunday, October 15, 2017, 8:54:21 AM
Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
Hurricane Maria
The San Juan Airport (SJU) location is open for normal operating hours.
The St. Thomas-Cyril E. King Airport is open for limited flights, approximately 3 per day. Our Thrifty location will have limited operating hours - daylight to dusk and only meeting scheduled flights.
For further assistance, please visit our Contact Us page or call 1-800-847-4389.
FAQ
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancelation fee is not charged?
Contact our Customer Care team and advise your customer service representative of the reason (flight canceled or road closures) for cancelation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page.
Your Safety is Paramount
- Always wear your seatbelt.
- Never drive through floodwaters.
- Slow down during high winds.
- Be aware of your surroundings – watch for other vehicles, downed power lines, and debris.
- Turn on headlights in the rain and low light conditions.
- Treat intersections with inoperative traffic lights as stops.
For hurricane preparation and safety tips, please visit our partners at AAA.