Coronavirus

Coronavirus (COVID-19) Advisory

Whether you rent a car at the airport or at one of our neighborhood locations, we’re here to ensure your rental experience is just right. At Thrifty we strive to get you the absolute best car for your money, and our focus remains on ensuring you travel safely and confidently.

We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the communities where we operate.

Please also know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all of our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and will take additional precautions as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments.

We have enhanced our cleaning practices:

Around the world, we have enhanced our cleaning methods at our locations and our shuttle buses including using approved disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces.

We’ve added more alcohol-based hand sanitizers and are reminding employees to take important hygiene steps, including frequent handwashing and staying home if ill.

Following CDC guidelines, our vehicles are cleaned and disinfected with our multi-point cleaning process:

Thrifty Clean Guarantee

1. Disinfect vehicle at return area

2. At cleaning area, inspect interior of vehicle, tires and overall vehicle condition

3. Check wiper fluid and replenish if needed

4. Remove trash and lost/found items

5. Vacuum trunk, front seat area and rear seat area

6. Clean window interiors

7. Spray odor eliminator

8. Disinfect all high-touch contact areas (steering wheel, consoles, door handles, etc)

9. Wash exterior of vehicle

10. Perform quality check

11. Move vehicle to parking stall

12. Disinfect driver area again and perform final check

During this time, we recognize flexibility is more important than ever. At Thrifty, you can get the absolute best car to fit your needs without having to pay in advance. As always, Thrifty allows you to pay for your rental at the time of pick-up with no cancellation fees. Should your plans change, adjusting existing reservations is easy on Thrifty.com.

We added flexibility for prepaid reservations, including waiving cancellation and change fees for travel restricted areas. Additionally, all prepaid reservations booked prior to March 13th can now be extended toward reservations used within 24 months with no fees. Customers still have the option to cancel with applicable fees.

We are continuing to monitor this evolving situation and will keep you informed of future updates.

For a list of temporarily closed locations, please click here.


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